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Returns & Refunds
We offer returns for the products you buy from us under the following conditions:
Cooling off period: Any product that has been bought from us is subject to a ‘cooling off’ period. This means that once the item has been received, you have the right to cancel the order within 14 days, providing the product has not been opened or used. You must keep the item in the original packaging with no broken seals. You must inform us within 14 days of receiving the item. Once we have been informed of this you have another 14 days from then to send the item back to us, either in the original postal packaging or suitable packaging to not allow damage during transfer. We cannot refund you for the cost of shipping or returning the item.
Faulty product: You have the right to a replacement full refund if the product you ordered is damaged on arrival. You have 30 days to inform us of the damaged goods. We will refund you for both the product, shipping and return shipping.
We offer a 12 month warranty on our products. If your item becomes faulty within this time, we will either offer a repair, replacement or full refund.
We cannot offer refunds for items that you have tried to repair or have damaged yourself. In some cases, we may require evidence to show whether this is the case.
This policy does not affect your statutory rights.
To view our other policies, including terms of service and shipping, click here.